Russetts Eyecare, LLC has established the following policies and procedures in order to provide the best possible care and service to you, our patients:
As a courtesy to patients with later appointments our office adheres to a late policy of twenty minutes. If a patient is late for an appointment 20 minutes or greater, they may be asked to reschedule.
Our office requires 24 hours notice for cancellation. If an appointment is not cancelled, the patient will be charged a $25 “no show” fee*. If you believe you have been charged a “no show” fee in error, please address a written request using the Request Form within 30 days.
*Patients covered by Managed Care Organizations or Medicaid will not be charged the $25 fee, however two no shows within one year will result in discharge from the practice.
Referrals require that the patient be seen by the doctor. Referrals for medical emergencies can be obtain as walk-ins.
Medical records may take up to 5 days to be copied. Russetts Eyecare, LLC does charge for copies of medical records as allowed by Maryland State Law. This fee and written authorization are required prior to copying.
Co-payments must be paid prior to each visit. This is required in the terms of your contract with your insurance company. Forms of payment accepted: cash, VISA, MasterCard, money order or check via Telecheck (requires a state I.D).
Patients must present with appropriate insurance information or the patient will be considered self-pay for the visit.
We recommend making appointments in order to be seen, but walk-ins are welcomed.
After hours calls to our on-call physicians are reserved for emergencies only. If you feel you need to go to the emergency room after our office hours for anything that is not obviously life threatening you may first need to contact the on call physician for authorization. Failure to do so may result in a rejection of payment from your insurance company.
Accounts greater than 60 days past due are eligible for collection activity. The patient will be responsible for all collection fees incurred.
